What will I be doing?
As a Manager / Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities.
This includes talent management, succession planning, learning & development and training, performance management, compensation & benefits, employee relations, and health and safety aspects.
Specifically, a Manager / Director of Human Resources will perform the following tasks to the highest standards :
Plan and forecast the short and long-term talent requirements for the hotel to support its business plans as well the company's plans.
Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants, within the approved manning guide / budget.
Ensure Turnover is kept low / below target given by the regional specialists, in order to reduce recruitment & payroll costs
Build a strong career and succession planning system to retain and develop talent
Implement training and development strategies, to improve performance, customer service, Quality Assurance requirements, problem resolutions & guest satisfaction surveys (for hotel employees and / or outsourced staff).
Establish Training culture together with Training Manager, aiming for constant improvement of Guest Satisfaction & Quality assurance.
Oversee the hotel's human resources database and payroll system
Provide a framework for counseling, coaching, and welfare services
Manage the Team Members' Opinion Surveys and champions the HR calendar of Team Member social events, and ensure implementation.
Ensure HR team provides month-end & periodical reports are complete don time for GM and / or regional office.
Prepare Manning / Payroll projections, forecasts and budgets throughout the year and advise GM and / or regional office of any major issues that would impact the operation.
Manage / resolve, promptly and completely, all employee relations issues or disputes.
Ensure a culture of compliance, non-favoritism & business ethics is promoted & implemented within the hotel.
Supporting hotel leaders and the General Manager in cases of discipline or grievance, offering fair, lawful and commercially realistic advice on all occasions.
Maintain an awareness of competitor human resources activities and best practices
Maintain always excellent knowledge of local laws & procedures
What are we looking for?
A Manager / Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill-in this role, you should maintain excellent attitude, behaviors, skills, values and experience that includes :
Tertiary qualifications, or other collegiate-level degree, in Human Resources.
Previous experience with minimum of 7 years supervisory experience, 3 years of which must be in the capacity of HR Manager / Director in a multinational company within the hotel, resort, leisure, and / or retail sector (responsible for at least 200+ employees).
GCC experience is a great plus
Fluent English language skills.
Arabic language would be a plus.
Excellent leadership skills and exceptional communication skills
Strong commercial / business acumen
A passion for leadership and the vision to create a winning team
Ability to build high performing team within the organization
Inspires interdependent thinking, and rewards Team Members for cultivating strong business relationships with people from other areas of the organization.
Able to lead through change & challenges
Have extraordinary analytical skills, judgment, and the courage to stand alone on ideas and opinions which differ from others
Ability to take action and make decisions that successfully build customer value.
Good knowledge of technology & ability to learn HR digital operating systems, including recruitment apps, attendance systems, etc.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-
stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all!