The Passenger Services Lead overseas all aspects of the passenger terminal operation to include : processing passengers and baggage on Military and Commercial fixed wing / rotary aircraft.
Ensures anti-hijacking briefings and inspections for all outbound passengers and baggage are conducted IAW TSA and local laws.
Monitors inbound passenger's baggage claim and customs and immigrations clearance procedures. Monitors lost / mishandled baggage.
Manages the calibration and use of baggage X-Ray machines, Magnetometers and Hand-Held wands. Plans Transportation of passengers to / from aircraft.
Actively support and uphold the Company's stated vision, mission, and values.
Enforces procedures set by contract Performance Work Statement (PWS), SallyPort Standard Operating Procedures, AFI's, AMCI's and Air Terminal Operations Manager objectives for all passenger service functions aboard all US Military and Contractor controlled aircraft departing / arriving Balad AB.
Enforces all Passenger Terminal Security measures
Ensures all facilities and equipment required to support all Passenger Terminal functions and passenger service vehicles are maintained IAW Site Policies and directives.
Trains and assists Air Terminal Passenger Assistants in the performance of the below duties : Producing passenger manifests used by Air Terminal Operations Center (ATOC) and Iraqi Intelligence Office for scheduling of next day's missionsCompiling 72 and 96-hour passenger forecast data and passes to site Leadership for employee travel verificationWorks with SallyPort Travel as well as SAT clients to schedule seats for out / inbound SallyPort Charter missions to and from BaghdadCoordinating with Iraqi Immigrations on all flight departure and arrival timesChecking-in outbound passengers and baggage prior to flights.
Completing accurate passenger manifests prior to aircraft departure.Screening all passengers and baggage (checked and hand carried) for prohibited items IAW TSA and local lawsBriefing passengers on terminal procedures and anti-hijack requirementsBuilding and breaking down baggage pallets as requiredMeeting all inbound aircraft and downloads passengersAssisting arriving passengers through inbound Iraqi Immigrations and Customs inspectionsPerforms lost / mishandled baggage functionsFiles Passenger Service records IAW with SallyPort and contract PWSTransports passengers to and from aircraft via busMaintains upkeep of all vehicles, facilities and equipment required to support passenger service operations IAW Site Policies and directives.
Provides support to other departments within Air Terminal Operations as required.
Performs all other related duties as assigned by Management.
Other duties as assigned by management
Associates Degree or higher preferred.
Must possess a valid driver's license
Must be able to obtain airfield driving permit; normal color vision.
Excellent knowledge of all Microsoft Office applications.
In-depth knowledge of Passenger Terminal functions, baggage processing, Customer Service and Anti-Hijacking functions
Knowledge of transport aircraft types, capabilities, configuration and weight factors.
Minimum three (3) years of Supervisory experience in a Passenger Terminal. Preferably prior 2T2, 2T0 or 88N
Must be able to read and understand airlift transportation directives and documentation as well as border clearance requirements.
Able to operate X-ray machines, Magnetometers, Hand-Held Wands and automated data processing equipment.
Able to operate Passenger Buses both standard and manual transmissions.
Excellent interpersonal and communication skills
Excellent organization skills
Proven ability to work both collaboratively and autonomously
Ability to work under pressure and meet tight deadlines
Physical Requirements and Working Conditions
Able to lift to 55 pounds
Able to stand for extended periods of time and work in an austere environment
Must be able to lead a multinational workforce.
Clearance requirements are still being determined. If a clearance is required, persons employed for this position must be US citizens and qualified to obtain and / or maintain a personnel security clearance with the US government.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
After receipt of an employment offer letter, applicants must complete the standard form 86 and be granted an interim secret clearance by the US government before the deployment process can begin.