IT Manager
Mashreq Bank
Kuwait-Kuwait
منذ 3 يوم

Job Purpose

  • To manage all PCs, servers and Net work equipment located in Kuwait
  • Liaise with the service providers and MIT on matters relating to Communication lines, system set up etc.
  • Adhere to IT policies & procedures
  • Providing IT support and solutions to meet business group goals and expectations.
  • Key Result Areas

  • Project implementation : to handle the projects which involve planning, designing, implementing, upgrading and supporting the LAN infrastructure and CBK related projects.
  • Application support, installation and configurations in coordination with Global IT Team
  • Provide Domain Desktop devises support (Printers, scanners etc)
  • Perform Desktop Patching, vulnerability management and Domain server support
  • Ensure Physical desktop / server readiness & inventory management , non-domain server support
  • Performing Security operation, (Firewall / Antivirus / ACL / Voice Support
  • Updating and adhering to the Information Security and ISPM Policy guidelines
  • Managing DR site and ensuring it is up and running and also plan and execute the BCP drill as per schedule
  • Ensuring quality and value added customer servicing.
  • Coordinating and aligning business and technology needs, recommendations, and communication.
  • Managing a portfolio of projects and ensuring completion according to agreed time and budget.
  • Addressing projects realignment and communicating priority agreements and settings.
  • Managing daily interactions with technology.
  • Monitoring SLAs adherence and enforcing compliance to agreed measures.
  • Ensure compliance with regulator & audit requirements to cover Kuwait Branch
  • Understand the security architecture, practices and procedures.
  • Coordinate with IS teams to develop local requirements, communicate with HO units and update as appropriate
  • Track IT assessments reports & act for closure with technology teams.
  • Provide inputs and recommendation to improve IS practices and procedures for the country.
  • Manage information security related incidents in coordination with HO.
  • Maintain & update the inventory of Hardware & Software.
  • Provide an access to bank areas as per policy.
  • Acting as point of contact for all escalated matters ensuring proper resolution with agreement of both business and technology.
  • Vendor co-ordination to achieve timely completion of projects and resolving problems.
  • Focusing on CBK Guidelines, requirements & developmentswith timelines.
  • Management of daily issues to closure.
  • Knowledge, Skills and Experience

  • Graduate in electronic & communications / computer science
  • Microsoft certificate on windows operating system
  • Strong sense of customer service and good attitude
  • At least 4 years of related experience
  • Feb 17, 2020

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