Defines user requirements; establishes technical specifications, and customer-service standards; contributes information and analysis to organizational strategic plans and reviews Develops call center systems by developing customer interaction and voice response systems, plans and controls implementations.
system audits and analyses; Manages system and process improvement and quality assurance program. Accomplishes call center human resource objectives by supporting recruitment, selection, orientation, training, of the Team.
Administers scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests. Job Details Posted Date : 2020-05-28Job Location : Al Kuwait, KuwaitJob Role : Customer Service and Call CenterCompany Industry : FMCG Preferred Candidate Career Level : Mid CareerDegree : Bachelor's degree