An experienced technical professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product / technology family.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to setup, configure, operate, and integrate Oracle products and technology to meet customer needs.
Demonstrates expertise to deliver technical solutions on moderately complex customer engagements. May act as the team lead on projects.
The Principal Apps DBA delivery engineer is responsible for administering the Oracle e-Business Suite platform for the enterprise, Oracle database administration, management of technology stack components based on Oracle Fusion middleware and Oracle networking infrastructures.
Essential functions include, but are not limited to :
BI Data Warehouse, Oracle Applications web & application servers, Oracle Enterprise Manager, and Oracle networking infrastructures on a 7x24 basis.
and operational activities related to the configuration management, backup, monitoring, upgrade, patching, tuning of the Oracle technology stack.
Lead assigned projects.
Desired Profile :
Experience Desired : 6 to 12 years
6-12 years of overall experience in relevant technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus.
Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Educational Qualifications : B. Tech / B.E. / BCA / Diploma in Computers, Information Technology or equivalent
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving / avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.
Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.
Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.
Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position.
In addition, experience with Oracle*s core products, applications, and tools.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).