RCC-SWA VoIP Engineer(OMD000377)
POSITION SUMMARY :
TheVoIP / Video Engineer isasubjectmatter expertwith an in-depthknowledgeofvoiceroutingcommunicationsinmedium tolargeinfrastructureanddesign.
Thispositionrequirestechnical expertise in call and video routing,optimization,call and video flowtechnology,customer service andQoSasreferenced toDoD practices.
TheVoIP / VideoEngineermust also be abletoworkunderintensepressureandvaryingsituationalenvironmentsto providecustomers smoothcallwithoutinterruption
MAJOR JOBACTIVITIES :
1.Provide an implementation of new, existing, and future VoIP (to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Manager and Unified Communications systems.
The VoIP Engineers manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers, and aGateway equipment, if applicable, on all networks.
VoIP Engineers collaborate with all sections within the NetworkOperations Security Centers (NOSC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
3.Monitorsandidentifiescapacity, qualityandperformanceissuesforVoIPtraffictoensurecontinued, uninterruptedoperationof telephonysystems.
4.Ability to troubleshoot servers and infrastructure equipment
5.Ability to assess networking requirements and provide solutions
6.Ability to make accurate and independent decisions under pressure
7.Experience with a customer service oriented company
8.Excellent organizational, interpersonal, written, and verbal communication skills
9.Ability to perform comfortably in a fast-paced, deadline-oriented work environment
10.Ability to successfully execute many complex tasks simultaneously
WORKINGENVIRONMENT / PHYSICALACTIVITIES :
1.Candidatemustbeabletolift, pushandpull upto40 lbs.
2.Theworkenvironment will be 95%indoorand5%outdoor.The outdoor workenvironment mayexceed temperatures of100degreesFahrenheit.
Candidatemust beable to physically withstand extremeheat.
MINIMUM QUALIFICATIONS :
Education : Bachelors Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
One-year related experience can be substituted for one year of education if the degree is required. One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
Experience : Minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management information systems.
The VoIP Engineer should have hands-on experience in VoIP technologies in medium to large environments.
Certifications : Thispositionrequirescandidatesto adhereto DoD8570.01-M.Allcandidatesarerequiredtomaintainatleast one(1) baselinecertificationandone(1) computingenvironment (CE)certification.
Theauthorizedcertificationsfor thisjobtitle arelisted asfollows :
Information TechnologyClearance Level required at Start Date : Secret
Full-timeWe are committed to an inclusive and diverse workplace that values and supports the contributions of each individual.
This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace.
Vectrus is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability.
EOE / Minority / Female / Disabled / Veteran.