A. Acountabilities : Provide Service desk support and resolve problems to the end user satisfaction Monitor and respond quickly and effectively to requests received through the IT service desk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations, utilities, software default settings, etc. for the local workstation Assist with onboarding of new users Report issues to the Service Desk for escalation Responsible for Service-desk support / Dealing with various Customer issues Track of Service Tickets on Service Desk Maintain various databases of the IT / Communication Department Basic troubleshooting of IT / Communication issues on & off - sites Responsible for maintenance of Documentation of IT / Communications Department Hand on Formatting and Imaging Computer systems Responsible for the incident management process by acting as the 1st line of support for all technical issues, including hardware and software questions and consulting, installations, networking, network connection requests, and troubleshooting.
Provides 1st level (assistance over the phone and Remote Access Support) technical support to the IT users across the organization.
Candidate shall work as a Technical Call Agent fixing Ed user support issues related to PC hardware or software problems.
Fixing issue will be by giving guidance to users over the phone or by connecting remotely to users Machines and fix the issue B.
Saudi Arabia; Sudan; Somalia; Syria; Tunisia; YemenDegree : Bachelor's degree