Service Manager is responsible for controlling the quality of maintenance and services offered to customers . the prime objective of the role is meet customer's repairs, planning, leading the day to day operations with safe and efficient running of the activities of the Workshop department, all activities on the floor & on sites handling different requests for maintenance of equipment’s and timely delivering of new equipment’s.
services manager should work towards achieving the best client satisfactions results by fastening the process of designating / maintaining and quoting the service of equipment’s.
The role also would require to support getting new service contract from customers and satisfy customer needs along with supervising handling of warranties claim.
ommunicate with clients and ensure building better client relationship with proper follow up. · Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Trucks, and Heavy Machineries.
Improve, monitor service sales & revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers and obtaining new MMC contracts · Analyzes deficiencies in equipment and supervises necessary repairs · Look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers · To plan, monitor performance & schedule technicians, material and equipment efficiently and within set time frames.
To maintain effective lines of communication between the implementation and execution functions. · To maintain and enforce a safe working environment · Timely follow-up parts requests and complete the repair of BD-UR assets within the scheduled time Job Details Posted Date : 2020-07-14Job Location : Al Kuwait, KuwaitJob Role : Maintenance, Repair, and TechnicianCompany Industry : Heavy Industry & Metallurgy;
Automotive Dealership & Distributor; Manufacturing Preferred Candidate Career Level : ManagementGender : MaleDegree : Bachelor's degree