The Enterprise Account Manager is responsible for sales opportunities of the FireEye family of products and services within a defined list of accounts, you'll be expected to penetrate prospect target accounts for new business as well as establish and work with partners in the territory .
Specifically, this position is responsible for assessing opportunities, developing account plans, contract negotiations, and post sales account management of the assigned Enterprise accounts.
The successful EAM is expected to leverage and partner with the Channel Sales team on lead generation, account planning and new account development and / or expanding existing accounts.
Further, the EAM is expected to sell the entire FireEye product line and must effectively represent FireEye’s full suite of products and services using technical, organizational and customer knowledge to influence customers and assist them in applying the products / services to their needs, resulting in revenue generation.
This role requires a deep understanding of the market and technologies that FireEye sells, including our business / industry, our competitors and the ability to use this knowledge to plan for the future.
The successful EAM drives a superior customer experience by delivering technology solutions tailored to customer needs and is able to meet and beat their assigned quota.
add product, maintenance, and services opportunities are clearly identified and validated with partners and other FireEye resources
Key deliverable : Clearly documented strategic sales and account plans, including short and long-term goals and actions for each named account and associated requirements for team members throughout sales cycle.
added products, maintenance, and services to meet customer requirements.
Key deliverable : Customer expectations are managed upfront, with ongoing status project updates, escalating unresolved issues to account team members and / or key customer sponsor.
Effectively matrix-manages cross functional areas to achieve a high level of customer service.
Support, Systems Engineering, and Professional Services, to ensure consistency in the planning and implementation of high value solutions.
the EAM must also effectively matrix-manage cross functional areas to deliver total solutions based on regional requirements.