Auditing the daily work and practices of all the Customer Service Team and assure that all their work applies to the Customer Service SOP guidelines
To provide support to all team members, when needed
Ensuring the team members are effectively providing information to customer in a prompt manor
Responsible for organizing tasks between team members, according to business requirements
Accountable for coordination team shifts, leaves and vacations.
Handling inbound and outbound calls
Handling complaints with its different aspects and full coordination over it with the concerned department (Sales or Operations Depts.)
Meeting up with customers to resolve major issues, if required.
Daily work reports.
Coordination with other departments on all your daily aspects of work in the department
VIP customers handling
Working on internal policies and communication to ensure excellence.
Developing / enhancing processes to facilitate and standardize all work-related tasks.
Having direct contribution to promote sales and help sealing deals when necessary. Will be responsible for planning, organizing and executing Telephonic Sales, and reaching out to existing and potential customers.
Job Details Posted Date : 2020-03-03Job Location : Al Kuwait, KuwaitJob Role : Customer Service and Call CenterCompany Industry : Other Business Support Services Preferred Candidate Career Level : Mid CareerNationality : KuwaitDegree : High school or equivalent