The role assists the Manager to efficiently manage operations and sales contribution through maximizing every opportunity to drive sales, reduce stock loss and maintain cost controls.
The position helps in delivering the highest level of motivation and development of team members and compliance in the Standard Operating Procedures (SOPs).
SALES : - Assists to ensure monthly sales target is achieved and that all sales opportunities are maximized - Monitors and aligns Store Management Team regarding store activities, item movement, replenishment, out-of-stock, etc.
security against merchandise loss, damage, theft, pilferage and crisis prevention of store / showroom (e.g., fire) - Ensures that store / showroom is within predefined yearly stock loss / aging target / margin - Ensures that store / showroom accurately carries out all loss prevention activities e.
g., POS activities, customer traffic, facilities use, etc. - Involves self in continuously seeking opportunities and awareness to reduce stock loss STAFF MANAGEMENT AND SUPERVISION : - Ensures that all staff attains highest possible levels of customer service, manpower and work productivity - Ensures delivery of highest standards of in-store / showroom training including weekly communication meetings, regular debriefs, product knowledge and on-job trainings - Recommends staff areas of training needs and ensures that these are addressed through training and development - Monitors staff performance and identifies potential employees to be put under development programs STORE / SHOWROOM OPERATIONS : - Ensures systematic flow of work and standard operations, showroom policies and procedures, rules and regulations - Ensures cleanliness and orderliness and proper showcasing of items with regards to health and safety - Ensures daily bank deposits, petty cash control and liquidation - Ensures awareness in internal communication e.
g., emails, memos, incoming / outgoing business correspondences - Ensures standard activity compliance of online customer service staff e.
g., contact center agents, in-store CS representatives or Helpline Desk staff - Re-checks customer item return / exchange / discount / promo transactions / stock transfers, delivery and inventory documents - Heads the periodical / yearly store / showroom inventory / stock-taking - Supports management decisions, requirements, expectations and deliverables - Performs other related duties and responsibilities as directed by his / her Line Manager / Job Details Posted Date : 2020-02-13Job Location : Al Kuwait, KuwaitJob Role : SalesCompany Industry : Wholesale & Import / Export Trade Preferred Candidate Career Level : Mid CareerDegree : Diploma