POSITION SUMMARY :
Under the guidance of the Postal Services Managers, the Postal Section Supervisor Plan, Operate or coordinate operational, administrative, management, and supportive services of a US Army Post Office;
communicating with people outside theorganization, representing the organization to customers, and other external resources.
Makes decisions andsolving problems.Analyzes information and evaluates results to choose the best solution pertaining tomail processing, distribution and Finance Operations to include customer service and parcel inspections.
MAJOR JOB ACTIVITIES :
Supervises the daily operational performance of the Postal staff by organizing, planning, and prioritizing staff duties.
Ensure that performance work statements and standards are in compliance with US Government policies and regulations.
Develops, implement, refine and inspects policies, procedures and files.
Develops updates and maintains sections Internal Operating Procedures and work instructions.
Oversees the initiation parcel inspections, preparation, and processing of military and civilian prograde and retrograde mail in accordance with Army regulations.
Reviews work in progress and assure accurate results assessing quality and quantity produced by employees.
Evaluate subordinate staff, comparing objectives and achievements in assessment; coaches employees in process improvements.
Creates and monitors established work schedules and assignments for staff, according to workload, space and equipment availability.
Ensures functional area specific training designed to improve operational capabilities, employee performance and job competency are complete.
Confers with Postal Managers on confidential matters (personnel actions, supervisory reports, etc.) in accordance with Vectrus policies.
Interfaces with designated Government Representatives and other contractor elements to assure smooth operations and compliance with government directives, standards and needs.
Communicates with Management, Peers, or Subordinates providing information and instruction to leads, co-workers, and subordinates in writing, through forms, e-
mails, telephone and / or in person.
Maintains knowledge of administrative and clerical procedures and systems such as managing files and records, creates forms, and other office procedures and terminology.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize to accomplish work.
Creates and maintains principles and processes for providing the highest quality of customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Develops and builds Teams encouraging and fostering mutual trust, respect, and cooperation among team members.
Trains and teaching staff members in coordination with the Postal Traer and Inspector identifying the educational needs, developing formal educational or training programs or classes, and teaching or instructing staff.
Support the Community Services Director with the following : subcontractor teammate oversight; human resources; creating a positive environment that is fair, inclusive, and ethical;
inspire and motivate employees by recognizing achievement; counsel, coach and mentor.
Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any Medical location in Kuwait.
Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable.
Performs other duties as assigned and directed by the Postal Management and / or CSD.
MATERIAL & EQUIPMENT DIRECTLY USED :
Personal computer, laptops, scanners, printers or other network equipment, other general office equipment, and operating a motor vehicle.
WORKING ENVIRONMENT :
Work is generally conducted in an office environment. However, duties may involve working outdoors with a potential exposure to extreme climatic conditions, specifically desert heat.
Employee use of personal protective equipment (PPE) is required in certain areas. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision, and hearing protective devices.
Must comply with OSHA, EPA, Fire and Safety Regulations and published company work rules.
PHYSICAL ACTIVITIES :
Ability to lift 70 pounds required.
Possible standing for long periods, sitting, squatting and other normal office related physical activities required.
Must have a professional appearance, consistent with company policy
MINIMUM QUALIFICATIONS :
Education / Certifications : One year related experience may be substituted for one year of education, if degree is required.
High School Diploma, orequivalentis required / college degree is a plus. Must be able to obtain a Common Access Card (CAC).
Must have a valid driver’s license and the ability to obtain a Kuwait Driver’s License is required.
Minimum four (4) years of Postal Operations, to include a minimum of two (2) years’ experience in a supervisory role.Two (2) years in an OCONUS Postal Operations is highly desirable.
Must also be able to work under pressure, manage multiple assignments simultaneously, and have excellent interpersonal skills.
Previous experience handling accountable and registered mail required.
Candidates must beopen to change (positive or negative) and to considerable diversity in the workplace.Candidates must processSelf-
Control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
The job also requiresestablishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
This will include Performance Improvement Plans (PIP), SOP'S, Training Plan, Work Instructions and counselingemployees.
SUPERVISORY / BUDGET RESPONSIBILITIES :
Yes / None.