Director of Rooms
Four Seasons Hotels Limited
Kuwait City at Burj Al Shaya
منذ 2 يوم
  • Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.
  • In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts :

    The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture.

    It’s the Golden Rule the simple idea that if you treat people well, the way you would like to be treated, they will do the same.

    This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

    Director of Rooms

    The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort.

    The Director directs and controls the activities of the Front Desk, Reservations, Concierge, Housekeeping, Guest Relations, and Guest Services and in some cases Spa and Security.

    Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue / Reservations to enhance the Hotel occupancy levels and rates.

    We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.

    Responsibilities :

  • Directly supervises the Department Heads in the departments.
  • Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives.
  • Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
  • Routinely inspects all areas of responsibility in the Rooms Division.

  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Develops relationships with return guests, group contacts and other guests in order to provide personalized service.
  • Assures that financial goals of the division and the hotel are being met.
  • Skills / Qualifications :

    Ideal candidate will have :

  • Five to seven years’ experience with diversity of Operations management positions.
  • A Hospitality Management Degree qualification is preferred.
  • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language. Additional languages are a plus (Arabic).
  • Sense of style, flair and eye for detail.
  • Passionate Hotelier.
  • Strong people-management skills.
  • Work Authorization

  • Hotel will apply for the work authorization for the successful candidate.
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