Customer Enquiry Advisor (Temporary)
DHL
Qibla, Kuwait City, Kuwait
منذ 6 يوم
source : PostJobFree

Job Purpose

Administer customer service plans and programs to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines and policies

Key Tasks

Administer customer service plans and programs

Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction

Use day-to-day customer service processes and procedures in line with the standard global / regional processes to maximize effectiveness

Document cost of initiatives to support prioritization of spending and resource allocation

Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical / service areas

Highlight issues for better development and administration of call center processes and systems

Keep self-updated on company's products and services

Develop relationship with allocated customers

Qualifications & Key Requirements :

1 - 2 years

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