ROLE · Provide 100 % comprehensive customer care support to all customers. RESPONSIBILITIES. · Meet all in-store customers and share the customer care concept.
Anchor the customer care concept to enhance and drive sales. · Customer site visits for bathroom measurements for design, pre-installation, customer advise.
To provide pre-installation advise, details and directions to customers and spell out the customer scope of work · To visit the site and confirm compliance of all pre-installation site preparations and work.
To install wellness in coordination with the installers and conform to all standard procedures with respect to handover and product application and training to the customer.
Handover report as per SOP (from customer care) to be shared with the manager. · Comply with the PMS systems and procedures.
Ensure spare parts availability with the partner always. · Provide / tie up customer care for partners in coordination with Customer care department.
Job Details Posted Date : 2020-05-04Job Location : Al Kuwait, KuwaitJob Role : Customer Service and Call CenterCompany Industry : Human Resources Preferred Candidate Career Level : Mid CareerGender : Male