Zain Kuwait is actively recruiting for the role of Inbound Representative at our Contact Center. Your responsibilities will include, but not be limited to, the following :
Facilitating, solving, interacting and providing a high level of customer service that would exceed customer expectations.
Greeting customers in a courteous, friendly and professional manner as well as evaluating customer concerns and resolving problems in a timely manner aiming to ensure and secure customer satisfaction in every interaction in a professional manner.
Staying updated on products, services, promotions, procedures and terminology for all ZAIN touch points and third party services in order to successfully up-sell.
Fulfill individual and team based performance parameters (KPIs) to ensure meeting company standards.
What Do You Need to Qualify
A minimum of 2 years' Diploma (Bachelor Degree is preferred).
Zain is a leading mobile voice and data service operator with a commercial footprint in 8 Middle Eastern countries with a workforce of over 6,000 people from different backgrounds, cultures and nationalities.
We provide a comprehensive of mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.
We are proud to be an equal opportunity employer regardless of age, disability, ethnicity, or gender.