NTG is looking for an enthusiastic Account Manager who will partner with our customers and ensure their long-term success.
The Account Manager role is to manage a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities.
This position is based in Kuwait City, Kuwait.
What does an account manager do?
Account Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
Account Manager will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience.
Our ideal candidate is able to identify customer needs and exceed client expectations.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve sales quotas and grow our business.
Operate as the lead point of contact for any and all matters specific to customer account management
Build and maintain strong, long-lasting customer relationships
Negotiate contracts and close agreements to maximize profit
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and / or identify areas of improvement to exceed sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Identify and grow opportunities within territory and collaborate with other teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
A Kuwaiti National with proven work experience as an account manager, key account manager, junior account manager or other relevant experience
Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Solid experience with CRM software and MS Office (particularly MS Excel)
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple account management projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
BA / BS degree in Business Administration, Sales, Engineering or relevant field