Strategic business partner accountable for ensuring that quality product and service is delivered to clients through proper planning and maintenance of equipment and processes.
Supports the efforts of operations and maintenance staff and will assist in development and enforcement of policies and standards.
Involved in critical decision making with the product line leadership and in the success of the business.
Client & Communication
Collaborates with the product line management to communicate, maintain, and implement Quality, Management System (QMS), Operational Procedures Management Systems (OPMS) and Enterprise, Excellence Program (EEP)
Engage with sales teams to anticipate inventory requirements and drive supply orders to fulfil demand Provide timely and appropriate information and support to relevant internal customers
Liaises with Product / Service Lines to continually improve Weatherford enterprise Document Management solutions for ease of use, accessibility and compliance to OEPS to ensure the business is meeting and / or exceeding customer expectations
Vision & Leadership
Collaborate with leadership to promote the continual quality improvement strategy of the company to meet strategic business objectives and profitability
Set and monitor targets for Key Performance Indicators and define safety and service quality improvement action plans geared to enhance safety, quality & efficiency both at the region, well site and field locations
Develop short and long range plans with the country / area leadership to promote and meet the service delivery requirements for the client
Track and report the price of non conformance for all Non Productive Time
Advise the Country Product Line Manager on historical values of non producutive time costs to incorporate into budgets and forecasts
Safety & Compliance
Drive continuous quality improvement systems across all areas. Fostering an environment where innovation, entrepreneurship and courage are valued and encouraged
Insight into overall customer service delivery projects and review with internal stakeholders and client to ensure seamless delivery of services
Coordinate movement of equipment and people within the country / area and also be the point of contact when equipment and people are needed from / by other locations
Work closely with key stakeholders across the organisation to provide reporting and analysis that will facilitate business improvement and operational efficiency
Ensure compliance with WPTS for all jobs performed and incident investigation Manage Root Cause Analysis and communicate all finding to region product line management for communication regionally or globally as required.
Coordinate with local management to implement corrective actions
Support operations on technical troubleshooting related with hardware / software / procedural management of change. Support Hazid / Hazop, procedural review and customer training meetings
Quality assurance responsibility to ensure contracted services are delivered and meeting customer’s expectations as it relates to Service Quality and Performance.
Daily / Weekly review of customer incidents and trending of overall service and performance
Provide a critical support role in tracking the execution of business plans
Team Building & Mentoring
Promote teamwork through open communication to ensure correct procedures, policies and documentation requirements are implemented and followed
Lead the way on people management to drive a motivated disciplined and productive workforce. This Participate in the development and delivery of training courses to personnel ncludes effective staff leadership, performance management by setting objectives and driving appraisals and communication
SKILLS AND KNOWLEDGE
Experience as a field engineer Strong persuasive and interpersonal skills Excellent coordination and organizational skills Strong inventory control knowledge Strong quality control and quality assurance knowledge Experience with JD Edwards Experience with quality audits