Customer Service Team Leader
Gulf Jobs
Al Kuwait, Kuwait
منذ 3 يوم
source : ExploreJobs
  • Auditing the daily work and practices of all the Customer Service Team and assure that all their work applies to the Customer Service SOP guidelines
  • To provide support to all team members, when needed
  • Ensuring the team members are effectively providing information to customer in a prompt manor
  • Responsible for organizing tasks between team members, according to business requirements
  • Accountable for coordination team shifts, leaves and vacations.
  • Handling inbound and outbound calls
  • Handling complaints with its different aspects and full coordination over it with the concerned department (Sales or Operations Depts.)
  • Meeting up with customers to resolve major issues, if required.
  • Daily work reports.
  • Coordination with other departments on all your daily aspects of work in the department
  • VIP customers handling
  • Working on internal policies and communication to ensure excellence.
  • Developing / enhancing processes to facilitate and standardize all work-related tasks.
  • Having direct contribution to promote sales and help sealing deals when necessary. Will be responsible for planning, organizing and executing Telephonic Sales, and reaching out to existing and potential customers.
  • Job Details Posted Date : 2020-04-05Job Location : Al Kuwait, KuwaitJob Role : Customer Service and Call CenterCompany Industry : Other Business Support Services Preferred Candidate Career Level : Mid CareerNationality : United Arab Emirates;
  • Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar;
  • Saudi Arabia; Sudan; Somalia; Syria; Tunisia; YemenDegree : High school or equivalent

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