Fleet Dispatch Team Leader - Automak Automotive Company K.S.C.C
Gulf Jobs
Kuwait City, Al Asimah Governate, Kuwait
منذ 7 يوم
source : ExploreJobs

Management :

  • Prepares a proactive plan to develop fleet service needs and transportation services
  • Directs all day-to-day transportation activities; to include reviewing replacement vehicles issued, vehicle repair status, overseeing driver scheduling, overseeing driver compliance and regulatory requirements
  • Responsible to assist the Dispatch Manager and the team in the functional areas of the department
  • Develops and maintains effective and efficient work processes and procedures complying with SOP Operational Tasks :
  • Ensures that all fleet service requests received are dispatched in a timely and cost effective manner
  • Responsible for all dispatch activities such as daily dispatching, on call schedules
  • Responsible for achieving targeted utilization of driver’s and replacement fleet
  • Makes sure all replacement fleet is in excellent condition and ready for use
  • Ensures that all replacement vehicle issuance is as per company guidelines
  • Supervises and follows-up with the team on communication with customers on pickup and delivery times
  • Oversees and ensures appropriate parking management is followed by the team
  • Monitors and controls the usage of fuel for replacement and transportation services
  • Follows-up on delivery of original vehicles to ensure the replacement fleet is received back to pool
  • Sets and monitors productivity, service and safety targets for each route and driver
  • Directs daily work activity and priorities for the team; load planning and execution
  • Verifies attendance reports, timecards and overtime reports of dispatch staff
  • Performs other duties as required and assigned Reports and Documentation :
  • Ensures compliance of relevant documentation processes, maintains accurate record keeping system and prepares relevant reports and data
  • Verifies reports on customer complaints, analyses and ensures appropriate action based on the nature of the complaints
  • Responsible for submitting daily inventory report for vehicles at parking yards
  • Verifies weekly fleet and manpower and fuel card utilization reports before submitting to the Dispatch Manager, with recommendations for improvement
  • Monitors daily reports for replacement vehicles availability, reconditioning, readiness and utilization Customer Focus :
  • Attends customer queries, complaints and ensures necessary corrective actions are taken to prevent the occurrence of the same
  • Facilitates the client decision making process by up selling products as needed
  • Conducts customer visits with key contact personnel at each sector and makes sure to improve the level of satisfaction
  • Responsible for confirming all customer requirements are met and delivered on time Team Focus and development :
  • Ensures team members are trained and follows safe work practices
  • Coaches and develops them to maintain clear expectations of policies and procedures
  • Oversees staff within their work area to ensure they are performing their duties in accordance within company standards Safety, Health and Security :
  • Ensures that all vehicles both light and heavy are maintained to daily / weekly / annual schedules
  • Monitors safety and regulatory compliance to ensure compliance with safety policies and OSHA regulations
  • Oversees and monitors to ensure that all staff including drivers are groomed in professional appearance following the cleanliness and personal hygiene standards, and as per the company policy Job Details Posted Date : 2018-
  • 07-10Job Location : Al Kuwait, KuwaitJob Role : Support ServicesCompany Industry : Automotive Preferred Candidate Career Level : Mid Career

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