MWR Recreation Supervisor
Vectrus
Kuwait
منذ 51 يوم

POSITION SUMMARY :

Under the direction of the MWR Programs Manager, the MWR Supervisor provides functional and supervisory leadership to the staff at assigned recreation facilities, and associated processes and programs.

Interfaces with internal and external customers / management to address and resolve customer support issues. The Supervisor accomplishes leadership and administrative tasks required to ensure effective contractor services customer support to KBOSSS.

Incumbent shall exercise considerable initiative and judgment in the day-to-day supervision and administration of recreation facilities operations.

Performs other related duties as assigned.

MAJOR JOB ACTIVITIES :

  • Supervises recreation facilities, programs, services and a diverse, multi-cultural work force in providing contractual requirements to the community.
  • Supervises the activities of a diverse staff within MWR recreation operations.

  • Interviews and recommends candidates for open positions. Coaches staff on a daily basis, for training, problem-solving and continuous improvement.
  • Prepares performance appraisals as required. Recommends employees for recognition and incentive awards. Prepares and issues disciplinary action when appropriate.

    Recommends termination or contract non-renewal, as appropriate.

  • Plans, develops, implements and evaluates comprehensive recreation programs and services. Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures.
  • Ensures a high level of program standards are upheld and followed.

  • Conducts training of staff in all Recreation facilities operations covering job skill orientation and development, work procedures, customer service, safety, fire and emergency procedures, Performance Work Statement / Technical Exhibits / contractual requirements, facilities security, property control, supply management and cross-training within MWR.
  • Assigns and delegates functions, tasks, projects and special assignments to subordinates. Employs a collaborative approach to foster open communication among team members;
  • conducts regular team meeting to focus and engage staff members.

  • Maintains and controls property assigned to functional areas. Utilizes knowledge of lifecycle replacement and schedules to request / requisition required supplies and equipment.
  • Ensures that supply inventories and consumption records are tracked and maintained.

  • Works in close coordination with the MWR Manager, other supervisors, Leads, and appropriate external agencies to create a continuous flow of information regarding MWR operations.
  • Interfaces with designated Government Representatives and other contractor elements to assure smooth operations and compliance with government directives, standards and needs.
  • Develops and maintains an annual activities planning calendar for training and quality objectives.
  • Develops SOPs, internal operating procedures and training plans that support contractual requirements.
  • Handles confidential matters (personnel actions, management reports, etc.) in accordance with ITT policies.
  • Develops, implements and applies management control procedures to ensure quality standards are met.
  • Provides assistance, direction, and information to employees and grantees as required.
  • Supports the achievement of KBOSSS metrics, whether metrics are directly or indirectly affected by this position’s work activities.
  • Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any MWR location in Kuwait. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable.
  • Performs other duties as required and directed by MWR Management.
  • MATERIAL & EQUIPMENT DIRECTLY USED :

    Personal computer, laptops, scanners, printers, faxes, other network equipment and other general office equipment.

    WORKING ENVIRONMENT :

    Work is generally conducted in an office environment. However, duties may occasionally involve working outside with a potential exposure to extreme temperatures.

    Employee use of personal protective equipment (PPE) is required for some situations. PPE includes but is not limited to head, foot, torso, respiratory, vision, and hearing protective devices.

    Must comply with all Fire and Safety Regulations and post policies.

    PHYSICAL ACTIVITIES :

    Work may require heavy lifting up, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents

    MINIMUM QUALIFICATIONS :

    Education / Certifications : One year related experience may be substituted for one year of education, if degree is required.

    Graduation from high school or equivalent. Bachelor’s degree from an accredited college or university, with a major in recreation, physical education, leisure studies, business or related field preferred.

    Equivalent work experience can be substituted for education on the basis on one work year for every two years of education.

    CPR / AED and First Aid certification from a nationally / internationally accredited agency is required within 60 days of hire.

    Experience :

    Three to six years experience with at least two years in a similar supervisory role preferred.

    Skills :

    Must exhibit strong organization and communication skills. Must be capable of effectively communicating technical information in English, both written and verbal and have a customer service background.

    Knowledge of organizational and supervisory principles and practices applicable to the analysis and evaluation of recreation programs, policies and operational needs.

    Must have excellent interpersonal and customer service skills.

    SUPERVISORY / BUDGET RESPONSIBILITIES :

    Provides leadership, supervision, guidance, and direction to a multinational team in support of the MWR mission.

    Employee will have budget responsibilities (APF & NAF) in coordination with the MWR Programs Manager.

    SUPERVISION : General Supervision

    General Supervision

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