Soft Services Manager
Ignite
Kuwait
منذ 36 يوم

Job Description :

The has overall responsibility for the delivery of soft facilities services (office services, cleaning, porterage etc.).

Main Responsibilities

  • Responsible for the delivery in accordance with the maintenance strategy in-house, contracted office services and soft facilities management services to the standards directed
  • Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team
  • Responsible for providing a key interface between Estates department customers and the contracted service providers on a day to day basis
  • Responsible for development of a service charter and service level agreement to monitor key elements of the FM service
  • Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks / rewards mechanisms
  • Responsible for monitoring of supply partners / contractors service delivery and customer interface on a day to day basis
  • Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels
  • Responsible for providing a continuous improvement review and development of initiatives to improve or rationalise hard services to achieve optimum performance and full customer engagement
  • Responsible for ownership and management of the departmental statutory compliance plan to achieve and maintain legal status
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