Our Defense & Intelligence Group has an outstanding opportunity for a Field Service Technician tosupport US Army Central (ARCENT) G2 and supported customers throughoutthe ARCENTAreaof Responsibility, with primary duty at Camp Arifjan, Kuwait, including both U.
S. and coalition personnel. The successfulcandidatewill have ademonstrated capabilityofresolving Tier I and IIhardware, software,andapplicationproblems without supervision.
Will troubleshoot and repair hardware, software, and office automation devices in support of the Service Desk as needed, but must be willing and able to support small sites / locations solo.
This position will be based at Camp Arifjan, Kuwait.
Primary Responsibilities :
Provide in-person and remote Tier 1 and 2 IT support to customers as part of a team or working solo across multiple networks and across multiple facilities and locations
Troubleshoot, diagnose and resolve issues with Windows Operating Systems, desktops, laptops, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment;
depending on location and staffing, may need to operate & maintain servers and storage devices
Troubleshoot, diagnose and resolve issues with network devices, functionality & connectivity; TACLANE experience a plus
Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, and PKIs.
Execute basic Active Directory tasks and manage NTFS permissions such as share folder access, etc.
Understand how to apply patches and updates to workstations both locally and remotely, and using PowerShell, and RDP.
Complete basic and advanced hardware and infrastructure work as directed, including : running cable and cable management at both workstations and in server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance.
Track all work in designated systems (such as Remedy), ensure completeness and accuracy of tickets, escalate issues as needed, and hand-
off work between day or night shift
In & Out process users, including creating accounts, setting up workstations, mapping drives and printers, etc
Schedule Video Teleconferences and de-conflict scheduled conferences as needed
Participate in or lead special projects and day to day operations as needed or assigned by the site lead, including surging to alternate locations for customer requirements or to backfill personnel during R&R or other absences
Basic Qualifications at Time of Hire :
TOP SECRET clearance with immediate eligibility for SC
HS Diploma / GED + 8 yrs. experience, or Associate’s Degree + 6 yrs. experience, or Bachelor’s Degree + 4 yrs. experience, or Master’s Degree + 2 yrs. experience
8570 IAT II (or higher) Baseline Certification, such as : Security+ ce
Preferred Computing Environment certifications, such as : Server+, CCNA : R&S, MCSA : Server08 / 12 / 16, or MCSA : Win10
Additional Requirements :
Duty hours on-site are 12 hours per day, 7 days a week, plus commute time and are subject to local labor law
On call 24x7, including weekends and holidays
Must have at least 36 months validity and 5 blank pages left on a U.S. passport.
Requires processing CRC and passing medical screening and be designated fit for deployment including medical tests, BMI analysis, etc. See :
Due to the assignment location and as a condition of employment, employees will undergo and successfully pass medical assessments to meet U.
S. Government and Kuwaiti requirements. Leidos recommends updating all vaccinations prior to departure.
Requires employee to obtain & maintain host nation work visa, including local / regional medical testing
Must be willing to live & work in the State of Kuwait or forward deploy to austere locations as directed, and follow all corporate and local site policies and host nation laws, customs, and courtesies.
Unaccompanied position includes off post housing and vehicle support provided by contract; however, operational requirements may dictate assignment and further deployment to austere locations as needed
Must possess a strong customer service and mission-first focus, can-do’ attitude, and impeccable ethics.
Strong systems and network troubleshooting skills an absolute must. Candidate should be comfortable and conversant in all assigned topics, including briefing military leadership, leading projects, and training / mentoring junior administrators and technicians as assigned and tasked.
Experience with US Intelligence networks and organizations in SWA a big plus