RESTAURANT MANAGER (Lebanese Restaurant)
Intercontinental Hotels Group
Kuwait
منذ 10 يوم
  • Develop and implement Promotions Calendar for F&B products in restaurant
  • Manage special event concepts
  • Anticipate market changes and review operations when necessary
  • Conduct competitor analysis
  • Up-sell property facilities
  • Actively pursue cost saving measures
  • Recycle wherever possible
  • Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
  • Manage wage and beverage cost
  • Stock control
  • Analyse food and beverage statistics through point of sale system
  • Monitor upselling process and revenue on regular bases
  • Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
  • On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
  • Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
  • Effectively manage the restaurant by ensuring the following :
  • oOversee the Implementation of standards as detailed in the departmental standards and procedures manual

    oSupervise all restaurant Team and assure all standards are maintained

    oOpen and close restaurant with full responsibility on hand

    oAdhere to opening and closing procedures

    oAdhere to bill paying procedures

    oConduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

    oPersonally meet and farewell a minimum of 80% of your customers

    oEncourage and motivate staff to provide optimum service during all shifts

  • Morning Briefing focuses
  • oForecast busy operation vs last year

    oCommunicate upselling items focus Beverages and Particular dishes

    oCommunicate any People Birthday / Events / activities

    oMotivate and Inspire team

  • Coach, Coach, and Coach
  • Provides leadership and guidance to all team members
  • Conduct interviews of potential employees who have been recommended by Personnel
  • Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include :
  • Plan for future staffing needs

    Recruit in line with company guidelines

    Prepare detailed induction programs for new staff

    Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation

    Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs

    Actively work at developing your staff and identify high potentials

    Maintain training records for all direct reports and ensure they do the same for their staff

    Conduct probation and formal performance appraisal in line with company guidelines

    Coach, counsel and discipline staff, providing constructive feedback to enhance performance

    Approve leave requests after considering peaks and troughs in the business

    Regularly communicate with staff to maintain good relations

  • Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
  • Develop and implement Promotions Calendar for F&B products in restaurant
  • Create positive publicity opportunities
  • Manage customer database and utilize effectively
  • Review Guest Comments Card & Feedback and handle personally with care
  • Check reservation list and VIP booking / big groups assuring proper preparation
  • Assure the manning is up to Par for the forecasted operation
  • Visit tables and check on guest on an ongoing basis
  • Handle guest complaint and assure superior service is provided at all times and No Guest leaves the hotel not happy.
  • Demonstrate service attributes in accordance with industry expectations and company standards including :
  • Being attentive to Guests

    Accurately and promptly fulfilling Guests requests

    Anticipate Guests needs

    Maintain a high level of knowledge which affects the Guest experience

    Demonstrating a service’ attitude

    Taking appropriate action to resolve guest complaints

  • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
  • Tour the restaurants and check the :
  • oEnvironment & Atmosphere and Appearance

    oMaintenance condition

  • Check food timing / drink timing as needed
  • Support by running food (taking food out) to tables as needed during busy operation
  • Pre-bus tables as needed during busy operation
  • Assure that the opening procedures and closing procedures check list for each outlet is properly implemented
  • Assure the weekly maintenance and other preventive maintenance is ongoing
  • Qualifications

    QUALIFICATIONS AND REQUIREMENTS

  • Preferably with a University degree
  • At least three years in Hotel & Restaurants capacity
  • Excellent English skill, both oral and written
  • Presentable and a team player
  • قدِّم
    قدِّم
    بريدي الالكتروني
    بالنقر فوق "متابعة"، فإنك توافق على أن Neuvoo يجمع ويعالج بياناتك الشخصية، التي قدمتها في هذا النموذج، لإنشاء حساب neuvoo واشتراكك في تنبيهات البريد الإلكتروني لدينا، وفقًا لسياسة الخصوصية الخاصة بنا. يمكنك إلغاء اشتراكك أو سحب موافقتك في أي وقت ، باتباع هذه الخطوات .
    واصل
    استمارة الطلب